Return & Refund Policy

Return & Refund Policy

Effective Date: January 01, 2026

We want you to have a positive shopping experience with [Your Company Name]. If there is an issue with your order, please review the policy below. A clear refund policy should explain return windows, eligible and ineligible items, who pays return shipping, and refund timing, which is also consistent with WooCommerce’s guidance.

1. Return Window

You may request a return within [14/30] days of receiving your order.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in the original packaging where possible

• Proof of purchase or order number must be provided

3. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Personalized or custom-made items

• Digital products or downloadable files

• Final sale or clearance items

• Gift cards

• Used or damaged items caused by misuse

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [7] days of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

5. Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within [5–10] business days. Processing times may vary depending on your bank or payment provider.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect, unless otherwise stated.

8. Order Cancellations

Orders may be canceled before shipment by contacting us as soon as possible. Once an order has shipped, it can no longer be canceled and must follow the return process if eligible.

9. Contact Us

To request a return or refund, please contact:

Email: support@hatchingtitan.com
Address for Returns:303, 3rd Floor, Zhongtai Automobile Industrial Park, Longgang District, Shenzhen, Guangdong Province, China